We will do everything possible to ensure that your shopping experience with English Heart is a pleasure. In the unlikely event that you are unhappy with our service or products, please contact us immediately and we will do all we can to put things right. If any items you have ordered are unsuitable please inform us within 7 days of receipt. Return the item(s) in the original condition and packaging for a full refund of the purchase price. Please return within 14 days. In compliance with current Health and Hygiene regulations, English Heart cannot accept the return of earrings. When returning items you are strongly advised to obtain proof of posting. English Heart cannot accept liability for any lost or damaged goods.

By placing an order with us you will be deemed to have read, understood and agreed to our terms and conditions.